Troubleshooting connectivity problems requires a systematic approach:
Step-by-step Troubleshooting:
Check Network Settings: Verify Wi-Fi password, IP settings, or Ethernet cable.
Restart the Panel: Power cycle the panel and wait for the system to fully reboot.
Ping Test: If supported, run a ping test to check server or gateway reachability.
Inspect Firewall/Router Settings: Ensure ports or MAC filters aren't blocking access.
Firmware Update: Outdated software can create compatibility issues.
Device Logs: Use log files to identify where the connection fails.
Portworld’s Android-based smart home control panels offer root-level access for network configuration and logs, along with technical support to assist with advanced issues.
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